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Terms and Conditions

GUIDANCE NOTES - PLEASE READ

Your valued custom is important to us and we want to satisfy your purchasing requirements. These Terms and Conditions of Sale ("the Terms") are important to you and to North West Cusom Parts and should be considered carefully before you place an order with us. These Terms have been designed to protect your rights as a valued customer, to protect our rights as a business, and to create an understanding between us.
Please note carefully the section which refers to our Returns Procedure, and the section which details our obligations under the Distance Selling Regulations.
If you have any questions relating to the Terms, please e-mail us direct at wayne@nwcustomparts.com.

GENERAL

For purposes of the Terms "we", "us", "our" refer to North West Custom Parts and "you" and "your" refer to you the Customer unless the context clearly indicates otherwise. The Terms apply to all transactions carried out with North West Custom Parts. All other terms and conditions express or implied by statute or otherwise are excluded to the fullest extent permitted by law but nothing in these terms and conditions shall affect the statutory rights of any consumer except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of our products.
We will not be liable to you for any other claims which arise out of the supply of our products to you unless we are grossly negligent.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are grossly negligent, we will not be liable to you for losses as a result of unauthorised access to information provided by you. We will use all reasonable endeavours to carry out our obligations to you within a reasonable period of time but will not be liable to you, the buyer, for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of our obligations to you by reason of any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control Act of God, explosion, flood, tempest, fire or accident, War or threat of war, sabotage, civil disturbance or requisition, Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority, Import or export regulations or embargoes, Strikes, lock outs or other industrial actions or trade disputes, Difficulties in obtaining raw materials, labour, fuel, parts or machinery, Power failure or breakdown in machinery.

We hereby exclude the application of the Contracts (Rights of Third Parties) Act 1999 to each and every contract made under these Terms. These Terms cannot be altered or suspended, permanently or temporarily, without the written permission of the owners of North West Custom Parts.
These conditions are subject to English law and the jurisdiction of the English courts.

DELIVERY

As we order a lot of our components from the USA, and given that US export laws are somewhat convoluted and almost always involve a 3rd part export agency, we cannot guarantee delivery times on orders. We will do our utmost to get your order to you as soon as possible, and we will always try to give you an accurate estimate of the time scale. However we will not put up with harrasment over delivery schedules, we will keep you informed but will not tolerate abuse.

CUSTOM WORK

A 50% deposit is required before a custom build commences, followed by the outstanding remainder within 7 days of completion of the work. A 25% re-stocking fee is liable in the case of customer cancellation.

MAKING A PURCHASE

You may place your order via phone, fax, Royal Mail or email. We are entitled to refuse any order placed by you and will not be required to provide an explanation.
We are not obliged to supply the goods or services to you until we have confirmed acceptance of your order. It is on our acceptance and generation of an online invoice that a contract comes into effect between us.
Ownership of the goods transfers when we have been paid in full and delivery has taken place.
All products are supplied subject to availability. In the event that we are unable to supply any product, we will inform you of this as soon as possible.
Occasionally a manufacturer may change the specifications of a product. Should this happen to a product you have ordered from us we will endeavour to offer you a substitute product of no less specification and equivalent price. If you are unhappy with the replacement you can return it - see the contacts page for details.
All sizes and dimensions are approximate and pictures may only be representative but we make every effort to make sure they are as accurate as possible.

PRICES AND PAYMENT

Where limited offers are advertised, these products are subject to availability and are allocated on a strict first come first served basis. When all the stock of these products has been allocated, no substitute product will be offered.
We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you have appropriate insurance. North West Custom Parts accepts no liability whatsoever where products are misused or not used in accordance with instructions.
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. We are not obliged to provide a product to you at an incorrect (lower) price.
These prices include VAT but exclude delivery costs.

RETURNS POLICY

We hope that you will be completely satisfied with your product. However, it may be necessary to return your product to us in some limited circumstances. Please ensure that you follow these instructions for returning a product to avoid a delay in processing your return.
You will be responsible for the charges incurred in returning an item to us unless we agree to reimburse you elsewhere in these terms.
You the Customer are solely responsible for inspecting the product upon delivery. You must contact North West Custom Parts should you wish to inform us of damaged, defective or missing goods and/or delivery discrepancies within 48 hours of your delivery being made.
When sending a return to us, you are responsible for the safe carriage of the product back to us. Any product returned to us must be returned with all associated items originally sent as part of the product and in the same packaging. You should return any product to us via Royal Mail to the address given above with suitable insurance based on the value of the product. This means that the full value may be recovered by you if the product is lost or damaged. You should retain any receipt confirming the return. If returned products are lost we will not accept liability for them.
Refunds will be processed and a decision issued within thirty (30) days from the date you tell us of a product return or the day we confirm to you that you are entitled to a refund and refunds will not be issued until the product has been received by us in its original or delivered state.

UNWANTED OR INCOMPATIBLE GOODS

We are not obliged to accept the return of a product unless covered by the Distance Selling Regulations and you have notified us of cancellation in writing within seven (7) days of delivery.
We may, in our absolute discretion, accept products subject to the deduction of a handling and administration fee of 10% plus delivery costs. To find out whether this will be possible, please contact us by email: wayne@nwcustomparts.com .
Should we accept the return of an unwanted or incompatible product, you are responsible for the cost of safe carriage back to us and you will bear the risk during carriage until the product is received by us therefore you are advised to organise appropriate insurance to cover the return journey.

DAMAGED, DEFECTIVE OR FAULTY GOODS

Any product supplied to you must be used for its intended purpose and not be subject to abuse or unreasonable usage. Damage to goods in postage can be claimed from the carrier's insurance.

North West Custom Parts or our authorised agent will repair or replace any product that has failed in normal usage and will reimburse the costs of returning the goods to us, and subsequently retuning the goods to you, as long as the product has been used as intended and does not, on examination, display any signs of misuse. If the product does display signs of misuse, then you will be responsible to pay our costs and expenses of examining the goods and subsequently, if you instruct us to, returning the goods to you.

SPECIAL OFFERS

All special offers are subject to availability and can be withdrawn at any time without prior notification.
All offers are restricted to retail buyers only and only one item per purchaser for the period of the offer is allowed.

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